A way for an MSP to use a script to collect specific procedure logs and send it via email address(es)
H @gmac
By default procedure logs of device available in Comodo client program files folder.
For example , in 64 bit windows system, procedure logs location are as below,
C:\Program Files (x86)\COMODO\Comodo ITSM\rmmlogs\Rmm_dll.log
C:\Program Files (x86)\COMODO\Comodo ITSM\rmmlogs\Rmm_dll.log.1
C:\Program Files (x86)\COMODO\Comodo ITSM\rmmlogs\Rmm_dll.log.2
Most recent logs for that device are located in rmm_dll.log and so on…
Please consider my points below,
- script that can attach these log files and email to specified addresses is doable
- script that can read these log files and email required content to specified email addresses is also possible.(without attachment)
Please provide your suggestion.
Hi @mkannan ,
I check the path that you have indicated but I am not able to find any procedure log. What I was referring to was procedure logs from ITSM / Config Templates / Procedure. Please see attached SS for reference. It would be awesome if we can have both option or atleast the number 2 suggestion. Thank you.
Hi @gmac
Please use below procedure to email procedure logs to specified email addresses,
Thanks,
Kannan