Billable time from tickets not showing in cost report

Products ITarian Service Desk
1

Anyone able to help with this, I’m not sure what I’m doing wrong.

I’ve created a test organisation and added a user. Then created a contract for that organisation and created a support ticket.

I’ve added in time to the ticket and set it to billable, then approved the time sheet for the user, but when I go to look at the cost reports it doesn’t show any cost for that organisation

2

Was the ticket opened with the organization name tied to it? If not, the time costs will not display properly.

3

Yes I believe it was.

Interestingly, I’ve looked on the android mobile app and the time cost is showing correctly.

4

Hi @danderton
Have you tried viewing the page using a different browser? Optimizing your current browser (clear cache, etc.) can also help with proper access to the C1 portal.

5

Hi @Rick_C

I’ve tried Chrome, Firefox and Microsoft Edge - no joy with any of them. I’ve also tried clearing the cache.

6

Hi @danderton,

We would like to investigate the issue further. We will send an email and will request private information regarding the matter.

Thank you.

7

Also, I found out when I was working on billing, that if the category under Ticket Details isn’t set to something, than the ticket doesn’t show up under cost.

8

Hello @danderton,

Our development team informed us that all report flows and cost calculations have been changed in the upcoming version (v4.10.0) and the release date will be on March-3-2018. Thank you

9

@danderton ,

We’re glad to hear that your previously reported issue had been resolved.