Issue 1; I have an agent that has been offline since 9/9/2015. The system is up and running. What steps to troubleshoot?
Issue 2; I have two systems that are no longer in production. How do I remove these agents from Comodo One Portal?
Update to Issue 2; I was able to delete the Agent in the Patch Management Module, but the Agent is still listed in the RMM module. I am only accessing the system via the Comodo One Portal. I think we should be able to remove an agent from all modules via the portal in a one click type of fashion.
I complete the form at the above website and when I click Submit it then adds two additional fields asking for “Comodo License Account Login” and “Comodo License Account Password” which I do not have. As well it gives an error at the top saying I already have a Comodo license account. I don’t understand.
I had a walkthrough scheduled and technical engineer wasn’t able to complete this because I couldn’t log into the system. I’ve had to contact c1-support and I’m waiting to hear back. This has been very frustrating and has really lowered my optimism towards the product.
The issue with your Comodo One account has been escalated as soon as you have reported it to us via email. It is still undergoing investigation and we will inform by email as soon as we have resolution on this case.
We apologize for the inconvenience that this issue has created and we appreciate your patience!
The issue has been resolved. Thank you all for the prompt response to my concern.
I do recommend you add some additional user feedback to the web registration process; should it prompt for a “Comodo License Account Login” and/or password that it mention somewhere that this may be the same credentials as the MSP Consortium account - for those who created their MSP Consortium account first.
We already took note of that and have escalated it as an improvement request to our team and they are working to fix that so the confusion will be avoided in the future and make the registration a smoother process!
-timestamps not in local time - please provide the option to show timestamps in our local time
-Moving device to a different company in CDM is not reflected in C1 dashboard, nor in RMM console
We are pleased to inform you that the implementation of the feature that you have requested (Time zone setting in the main Comodo One configuration/admin) is scheduled to be included in our upcoming release due on June 30 2016.
The same for moving devices from one Company to another in CDM to be reflected in the RMM Console and Webconsole.
We appreciate your patience and your understanding in this matter!
We have been informed that the problem that you have reported in your latest post on this thread has been fixed. Please let us know if you are able to access the RMM module without being asked to sign in again.