Hello @Sergey
Can you please confirm for us, before continuing with this issue, that you have allowed it some time for the sync to happen? The widget will not update immediately.
Thank you for your reply.
In 1 minutes no updates. Now everything shows ok.
Hi @Joners The notification shows 10 items per page, so there could be one page that still not mark as read, please browse thru the pages again and check if there is unread, it is also possible that there is a delay on marking it, if it is ok please logout then log back in…thank you.
@Carl_C ive already gone through the pages of notifications about 10 times and marked all as read, they still appear. Its been like this for a month or so now. Any other suggestions?
thanks!
I’'ve had a Comodo account for quite a few years. I recently created an account at one.comodo.com and received the a pop up for my License Account password. I now get this message “Your Comodo ONE account will be synchronized with your Comodo License Account (EMAIL ADDRESS), from now on your Comodo License Account will be used to login to Comodo ONE. Please provide your Comodo License Account password below.” It’s been a couple of weeks and I am still getting this message, when I try entering my password again it says “Process has already been started.”. Is it possible to delete my accounts and start over or what needs to be done?
A. The bug/issue
- What you did: Created an account at one.comodo.com using the same email address as a previous License Account.
- What actually happened or you actually saw: “Your Comodo ONE account will be synchronized with your Comodo License Account (EMAIL ADDRESS), from now on your Comodo License Account will be used to login to Comodo ONE. Please provide your Comodo License Account password below.” but after a couple of weeks it still shows this message and “Process has already been started.”
- What you expected to happen or see: I’d like a one.comodo.com account
- Whether you can make the problem happen again, and if so exact steps to make it happen: Every log in to one.comodo.com
- Any other information (eg your guess regarding the cause, with reasons):
B. Files appended. (Please zip unless screenshots)
- Screenshots of UI bugs:
- Screenshot of setting page. Can be used instead of typed product and database version.
C. Your set-up - Please provide these when asked specifically as a Private Message to Comodo Staff.
- What is your Company Name?
- What is your email?
- If it is related with Endpoints, Device OS details:
- Time Stamp of the problem
Hello @jbarrett I will send you an email regarding this issue you are encountering on your Comodo One account.
Comodo Errors:
CException
WebApplication and its behaviors do not have a method or closure named “”.
/var/www/mdm/1/vendor/yiisoft/yii/framework/base/CComponent.php(266)
254 public function __call($name,$parameters) 255 { 256 if($this->_m!==null) 257 { 258 foreach($this->_m as $object) 259 { 260 if($object->getEnabled() && method_exists($object,$name)) 261 return call_user_func_array(array($object,$name),$parameters); 262 } 263 } 264 if(class_exists(‘Closure’, false) && ($this->canGetProperty($name) || property_exists($this, $name)) && $this->$name instanceof Closure) 265 return call_user_func_array($this->$name, $parameters); 266 throw new CException(Yii::t(‘yii’,’{class} and its behaviors do not have a method or closure named “{name}”.’, 267 array(’{class}’=>get_class($this), ‘{name}’=>$name))); 268 } 269 270 /** 271 * Returns the named behavior object. 272 * The name ‘asa’ stands for ‘as a’. 273 * @param string $behavior the behavior name 274 * @return IBehavior the behavior object, or null if the behavior does not exist 275 */ 276 public function asa($behavior) 277 { 278 return isset($this->_m[$behavior]) ? $this->_m[$behavior] : null;
Stack Trace
| #0 | unknown(0): CComponent->__call("", array(8, "A session had already been started - ignoring session_start()", "/var/www/mdm/1/vendor/yiisoft/yii/framework/web/CHttpSession.php", 114, ...)) |
| #1 | unknown(0): WebApplication->(8, "A session had already been started - ignoring session_start()", "/var/www/mdm/1/vendor/yiisoft/yii/framework/web/CHttpSession.php", 114, ...) |
| #2 | +
/var/www/mdm/1/vendor/yiisoft/yii/framework/web/CHttpSession.php(114): session_start()
|
| #3 | +
/var/www/mdm/1/vendor/yiisoft/yii/framework/web/auth/CWebUser.php(199): CHttpSession->open()
|
| #4 | –
/var/www/mdm/1/src/protected/components/WebUser.php(76): CWebUser->init()
71 { 72 if ($this->isSessionDisableCondition()) { 73 return; 74 } 75 76 parent::init(); 77 78 $this->c1DrillDownSSOAuth(); 79 } 80 81 /** |
| #5 | +
/var/www/mdm/1/vendor/yiisoft/yii/framework/base/CModule.php(394): components\WebUser->init()
|
| #6 | +
/var/www/mdm/1/vendor/yiisoft/yii/framework/web/CWebApplication.php(209): CModule->getComponent("user")
|
| #7 | –
/var/www/mdm/1/src/protected/modules/user/UserModule.php(605): CWebApplication->getUser()
600 */ 601 protected function init() 602 { 603 parent::init(); 604 605 Yii::app()->getUser()->attachEventHandler(‘onBeforeLogout’, function () { 606 Yii::app()->getUserModule()->c1()->logout(); 607 }); 608 } 609 610 |
| #8 | +
/var/www/mdm/1/vendor/yiisoft/yii/framework/base/CModule.php(90): UserModule->init()
|
| #9 | +
/var/www/mdm/1/vendor/yiisoft/yii/framework/YiiBase.php(206): CModule->__construct("user", null, array("cOneRouterUrl" => "https://one.comodo.com/ir/", "mspDomain" => "cmdm.comodo.com", "mspSubdomainSuffix" => "-msp"))
|
| #10 | +
/var/www/mdm/1/vendor/yiisoft/yii/framework/base/CModule.php(282): YiiBase::createComponent("user.UserModule", "user", null, array("cOneRouterUrl" => "https://one.comodo.com/ir/", "mspDomain" => "cmdm.comodo.com", "mspSubdomainSuffix" => "-msp"))
|
| #11 | –
/var/www/mdm/1/src/protected/components/WebApplication.php(219): CModule->getModule("user")
214 * Return reference to user module 215 * @return IUserService 216 / 217 public function getUserModule() 218 { 219 return $this->getModule(‘user’); 220 } 221 222 223 /* 224 * Return reference to authorization module |
| #12 | +
/var/www/mdm/1/src/protected/components/WebUser.php(96): WebApplication->getUserModule()
|
| #13 | +
/var/www/mdm/1/src/protected/components/WebUser.php(78): components\WebUser->c1DrillDownSSOAuth()
|
| #14 | +
/var/www/mdm/1/vendor/yiisoft/yii/framework/base/CModule.php(394): components\WebUser->init()
|
| #15 | +
/var/www/mdm/1/vendor/yiisoft/yii/framework/web/CWebApplication.php(209): CModule->getComponent("user")
|
| #16 | +
/var/www/mdm/1/src/protected/behaviors/StartApp.php(104): CWebApplication->getUser()
|
| #17 | +
/var/www/mdm/1/src/protected/behaviors/StartApp.php(60): behaviors\StartApp->getWebUser()
|
| #18 | +
/var/www/mdm/1/vendor/yiisoft/yii/framework/base/CComponent.php(561): behaviors\StartApp->beginRequest(CEvent)
|
| #19 | +
/var/www/mdm/1/vendor/yiisoft/yii/framework/base/CApplication.php(211): CComponent->raiseEvent("onBeginRequest", CEvent)
|
| #20 | +
/var/www/mdm/1/vendor/yiisoft/yii/framework/base/CApplication.php(182): CApplication->onBeginRequest(CEvent)
|
| #21 | +
/var/www/mdm/1/src/index.php(13): CApplication->run()
|
| #22 | +
/var/www/mdm/index.php(76): require("/var/www/mdm/1/src/index.php")
|
2017-05-17 21:12:44 nginx/1.10.1 Yii Framework/1.1.16
Hi @mrsolucoes Thank you for a detailed report, we will further investigate this issue and we will get back to you as soon as possible through email.Your sub-domain is already active, this is possibly a provisioning issue, sorry for the inconvenience.
Support I cannot login to the one.comodo.com portal for my MSP account. I haven’t changed my password but it will not accept my e-mail and password, when attempting to reset my password by giving my e-mail it gives me an error and sends me to a page to enter an order number along with other information. Am I missing something what’s going on? Nothings changed password wise on my account not sure why I can’t access my MSP account.
It’s giving me a error with my current correct password and won’t take with the captcha either on the one.comodo.com portal, when i attempt to reset it says it can’t and to use a link which I did. Input an order number along with my admin e-mail address then forwards to a server error sorry page comodo branded.
I’m stuck out of my MSP account so I can’t get into CRM and Tickets or IT RMM… Not good.
The Dome Shield Widgets arent working any longer.
Please dont open a ticket, no im not going to provide logs from my machine. This is just an FYI for you to look in to it.
PS can we have the date in the UK format as well? DD/MM/YYYY
Good day, @liviodaina
To address your concerns:
#2 Are you referring to the following script? Procedure to uninstall Sophos Client Components
#3 This has been reported and is currently being investigated by the developers.
#4 For updating 3rd party apps, you may want to visit the Device List in ITSM and then check the Software Inventory of that device. Click ‘Update Software Inventory’ to forcibly get an updated list. To double-check, you may also remotely access the device and check whether JRE got updated or not.
#5 You may try to use the script for cleaning up the RMM logs OR use the script to adjust the level of log details of the RMM agent.
…
Hi @Joners
The Dome Shield Widgets arent working any longer.
Please dont open a ticket, no im not going to provide logs from my machine. This is just an FYI for you to look in to it.
PS can we have the date in the UK format as well? DD/MM/YYYY
Thank you for the heads up on the non-working Dome Shield widgets. We will forward the information to the appropriate team.
For the UK date format, this is already slated for a Q2 2018 release.
[QUOTE=Rick C;n17478]
Good day, @liviodaina
To address your concerns:
#2 Are you referring to the following script? Procedure to uninstall Sophos Client Components
#3 This has been reported and is currently being investigated by the developers.
#4 For updating 3rd party apps, you may want to visit the Device List in ITSM and then check the Software Inventory of that device. Click ‘Update Software Inventory’ to forcibly get an updated list. To double-check, you may also remotely access the device and check whether JRE got updated or not.
#5 You may try to use the script for cleaning up the RMM logs OR use the script to adjust the level of log details of the RMM agent.
…
#2 - yes this is the script
#3 - ok noted
#4 - yesterday i’ve clicked on ‘Update Software Inventory’ with no success in software inventory tab and also in ‘Patch Management - Third Party Applications’ the installed version of jre was 8.0.450.15 and latest versione available was 8.0.1440.1 now it’s ok under software inventory i see installed version 8.0.1440.1 and under ‘Patch Management’ - ‘Third Party Application’ no row regarding jre, so the patch was applied and is seen from c1 and winos, so for me it’s ok.
#5 - i’ve imported script to adgust log level to 2, it’s a good idea to run this script every day ? and log level 2 it’s ok for your experience ?, this is the new setting of: dbg_config.ini
[Settings]
Level=2
Mode=2
Path=C:/Program Files/COMODO/RMM Agent Service
Tks, livio daina
Hello @liviodaina ,
Thank you for your interest in Comodo ONE.
No need to run the script everyday.
We have few customers who set the log level to 0 and are satisfied with the outcome.
Kind Regards,
Jay
Hello, not sure if this is the right location for this, but since the title of this post is bug report - issues for Comodo One portal, I am going to post this here. I am getting the following error when trying to log into our Comodo portal: “CException
Application runtime path “/var/www/mdm/1/src/protected/runtime” is not valid. Please make sure it is a directory writable by the Web server process.”
Any help would be greatly appreciated.
Hello Comodo One users. New user, happy to be here and overall very impressed with the MDM offered by Comodo. I’m trying to set a screen lock passcode in an Android 4.4.2 device using the web portal and it does not seem to be working. I also noticed when sending a GCM to a device, that it takes time to send or may not send at all. I have Google Cloud Messaging setup and configured. Any help is much appreciated!
Appreciate the quick response @Damon C. I now see that the screen lock password change has occured, and I did receive the web message to my mobile device. Both took 2 hours to be received on the mobile. I found that I can set this delay under the Settings menu, Android Client Configuration tab, then Client Configuration. Edited those settings and saved. Easy!
@darinr ,
We thank you for giving us an update. Should you encounter any issues, feel free to create a post on this forum community or send us an email to c1-support@comodo.com so that we can attend to your concern immediately.
Hello, I wanted to make you aware of an issue I had observed while testing out C1.
After installing Malwarebytes from the C1 Windows store, I am unable to uninstall it.
When attempting to uninstall malwarebytes via a device’s software inventory page, I receive a message saying the following:
“This application is not silently uninstallable!” and “There might be distracting pop-ups for the client.”
I understand that the software may not be able to be uninstalled silently, however, rather than launching the uninstaller, the client machine doesn’t do anything at all, and the software is never removed.
Thanks,