Hey,
This is an expected behavior during upgrade. New version of agent is completely silent and invisible but runs as a service on background. So, you should be able to see it on program list after upgrade done. So it is not uninstall but upgrade. For your reference here are the new versions:
Console Version: 5.18.364527.162
Agent Version: 4.29.364527.47
External IPs still not updating correctly.
One computer updated and applied the Agent Options that are currently set in the Portal to hide the tray and hide the desktop icon. Those settings I can’t change anymore in the Portal (see below).
The other computer only uninstalled and never installed the updated version. It does not show up in Program and Features, does not indicate it was installed in my other program monitoring solutions, and the computer is “Unavailable” in RMM Administration Console. I will leave this as is, uninstalled, so I can send you any logs you may request. If you want me to manually install the older Agent version I already have, I can do that. Otherwise, please direct me where to download the newest available agent (where is that download located now).
As I indicated in my previous post, I am also still unable (no longer able) to make any changes to Agent Options and Notifications in the Portal. I tried with Firefox/Chrome (both most recent versions) and IE 11. The last time I went into the portal, maybe a week or so ago before the makeover, I was able to make changes in those sections.
I am seeing in the Portal > Comodo RMM > Admins > my account is listed as “operational user”, if that’s what is supposed to display there.
Can I make a suggestion, Ilker. When you are replying to someone’s bug report, could you use “Hey theirname” in your reply to help steer replies to the user they are directed at to help avoid confusion in a combined bug report thread?
Hello V_S,
The RMM agent now runs as a service, so it is supposed to be completely silent and invisible to the user, also there are no longer any settings/notifications/components to be changed in the portal. With the agent running as a service, the most important achievement is that now it is possible to establish a remote connection even if no user is logged in (with the previous versions a user had to be logged in order to create a remote session)
" The other computer only uninstalled and never installed the updated version. It does not show up in Program and Features, does not indicate it was installed in my other program monitoring solutions, and the computer is “Unavailable” in RMM Administration Console. I will leave this as is, uninstalled, so I can send you any logs you may request. If you want me to manually install the older Agent version I already have, I can do that. Otherwise, please direct me where to download the newest available agent (where is that download located now). " - Are there any issues with this computer that might require sending us any logs ? Or you just removed the agent and never reinstalled it as you assumed there was a problem with the new version ?
Hello,
Thank you for the Feedback on the RMM Module.
I will provide this to the team and contact you back when they give us the next steps.
Also, can you please provide us with an email address for contact purposes? We would create a ticket for this as well.
C. Your set-up - Please provide these when asked specifically as a Private Message to Comodo Staff.
A. Cannot access RMM module via Web module and Console
I have promoted the group benefits and shared ideas to the maximum but at the moment the Comodo ONE platform does not work for me. All I can use is the portal and service desk module. Something is wrong here, Some can use the services fully where as I cannot. Why is this? I think there needs to be a push to stability of services offered before new features are added.
Mikael.
This is very much an alpha product at the moment and I tend to agree with you. Since April it has gone through a great transformation but the pace is slow compared to their marketing and one cannot justify full deployment to replace other products yet.
Hi Mikael, Budda,
We are aware of some old accounts doesn’t have sync on RMM and these cases are taken care of one by one. Everything should be fixed in a few days.
In the mean time, I can suggest to use your old credentials on RMM if you recently change your password.
Please let us know if you see any other issue that needs to be taken care of. We are always here for you.
Ilker
Hi Ilker,
Just a note that I have not changed password. I cannot access RMM module via Web module and the Console. If you or technical support can send a message to me when full access is restored that would be great. Currently I cannot really test or help in anyway.
Hello Mikael,
Thank you for letting us know,
A case has been opened and our support team has been notified about this;
We will inform you when we have further updates.
Hey @Dylan, thanks for the reply. Sorry, I didn’t see any email notification on this or I would have come back sooner. I’ve also been a bit busy, but the reply is appreciated nonetheless.
Thanks for the additional information to go along with the “it’s now a service” to indicate there are no longer any configurable options for settings/notifications/components in the portal.
Having them all grayed out is what threw me off. Since they’re no longer available, shouldn’t those options be removed in the portal? Or at the very least a note on there indicating these options are no longer configurable when RMM Agent is run as a service?
To answer your other question, the RMM Agent uninstalled itself in preparation for the update, but never actually installed the update. I performed no uninstall or other functions manually.
It must have been some sort of fluke. A few days ago, I had a few minutes to spare and just installed the older RMM Agent to see what would happen, and it seemed to update without issue.
Now that there is no tray icon, what is the quickest way to find the currently installed Agent Version #?
Can the Agent Version # be incorporated into the RMM Administration Console > Devices window? That would make it much easier ensuring all devices are kept up-to-date, without issues?
Thanks again for the helpful reply.
Hi V_S,
Thanks for the additional information to go along with the “it’s now a service” to indicate there are no longer any configurable options for settings/notifications/components in the portal.
Having them all grayed out is what threw me off. Since they’re no longer available, shouldn’t those options be removed in the portal? Or at the very least a note on there indicating these options are no longer configurable when RMM Agent is run as a service?
We are going add UI and System Tray options back in future releases. That is why we disabled the options but keep the view for now. Future versions of RMM will keep running as a service but will also have optional UI and chat options back.
To answer your other question, the RMM Agent uninstalled itself in preparation for the update, but never actually installed the update. I performed no uninstall or other functions manually.
This sounds like a bug, if you can send logs from RMM folder, we might check the details and find out the root cause.
Now that there is no tray icon, what is the quickest way to find the currently installed Agent Version #?
Can the Agent Version # be incorporated into the RMM Administration Console > Devices window? That would make it much easier ensuring all devices are kept up-to-date, without issues?
Yes, it is already on remote session window. Please check the left corner of the session window, also on the screen shot.
I hope this helps. Please let us know if we can help for anything else.
Ilker
I’m having problems with Policies. I created a policy and applied to several computers and it work fine. I wanted to edit it but can’t so I delete the policy and created a new one. I applied the new policy to several PCs. The first policy is being used in place of the new one I created. What’s worse, the old policy is creating thousands of Help Desk tickets. I had to delete the agent from the PC in order to stop the tickets from being created. How do I get the new policy to be applied to the PCs instead of the old one? How do I get the help desk not to record thousands of tickets for one computer?. The policy in question was CPU utilization over 65% for 5 minutes. The PC is over 65%, but I don’t need a ticket added every 5 minutes. I since deleted that policy buy it still being applied to the computer.
Any help appreciated.
Hello Mike,
From the Policies section stop the policy that is creating these alerts then delete it. After that, create a new one with proper thresholds.
Please let us know the outcome.
Hello,
When trying to use the “Deploy Tool” in RMM when logged into a specific Agent. I am opening the ‘Shell Execute’ option from the drop down list. Every agent I open it shows ‘Failed loading functionality for Shell Execute tool!’
Please try to close the RMM console , and then restart the endpoints where you tried to deploy the Shell execute tool.
After restart, please Try to redeply the Shell execute tool.
Please Let us know if that works
I restarted multiple times on my computer and also the computers that have the agents. Still getting the same error.
