There is no time recorder in the SD ticket itself at this time.
No way to add time (link that is also there) either.
Please advise.
Hello @azon2111
You will need to claim the ticket as a Technician and then under the Time spent section you have a “Staff” section in which you can add the technician that worked on the ticket and for what period of time.
Hi @azon2111
Yes, ‘Add work time’ option currently not working. I have reported this issue to our developers . We will get back to you when it is fixed.
Hi @azon2111
Please Enable settings Admin panel>settings>Tickets>Ticket settings(Global settings .
You would be able to record and add work time after this settings.
LOL, shouldn’t that be on by default?
Hello @azon2111
It was previously, yes. We will forward a Feature Request for it to be on by default as well.