Cannot log into One

We are sorry, something went wrong. Please try again later or contact support. ServiceName : authenticate, error code : 1111, description : “”

I’ve been told the issue should be resolved in around 30 minutes.

@cwhsupport ,

We have coordinated with our Development Team to have the issue addressed as soon as possible. We apologize for any inconvenience this had caused you. @nct We are as well awaiting for the soonest update.

Awesome. Thanks for the quick response.

Quick update. This is now resolved and I can log in.

@cwhsupport ,

All components had been restored in full operation. If you encounter any issues please do not hesitate to inform us.

I cannot log into It’s now 10:21PM EST. Not sure why its down or why there hasn’t been an emails sent out explaining there is an issue??

Hi @smoothrunnings
We are able to log in to the C1 portal (‘’ and ‘’) on our side here in C1 Support.

Are you able to, at least, log in to the C1 portal and get to the ‘loading’ part? Or is the C1 login page the one that fails to load?

If the latter, may we suggest that you run a traceroute to ‘’.