New issue we’re seeing with agent version 6.28.26240.19060 - a Macbook Pro with an external monitor connected via a USB-C dongle (either with HDMI, DVI, or SVGA) can’t be connected to via the ITarian Remote Access tool. It shows as online in the web interface as well as the desktop interface, but if we try to connect to it, then the remote window pops up, black, and says “connecting” for a little while; after several seconds it changes to “disconnected (peer unavailable)”. After a few more seconds, it goes back to “connecting.” This repeats ad nauseum. If we close that window, disconnect the monitor, and then try to connect, BOOM, we’re connected in just a couple of seconds. If we connect the external monitor while the remote session is in progress, after a few seconds, the remote session freezes up and disconnects. This is a new problem we’ve just duplicated on 4 computers here in the past hour or so. Prior to this time yesterday, we had the older version of the client on everyone’s Macs and we didn’t have this problem (we just had the “other” problem where on some machines, the server name would say “pending” on the client and the client would never come online without uninstalling and reinstalling the client.)
Are we crazy? Anyone else having this problem?
It does look to be mac-isolated. We have gone through the same steps on a Windows machine and not had this happen.