Can't contact the helpdesk by phone

I’ve tried calling the help desk several times and the calls just eventually route to voicemail. Is there a problem or are you just very busy?

Hello @nct ,

Our apologies but all our available agents were busy assisting other customers at that time. We are very sorry for the inconvenience this has created. As an alternative you can always email us at and we will reply as soon as possible. The success of C1 has created an increased support demand that we are activity working to address. We thank you for your patience while we address that growth.