Went to check to see if Custom apps finally loaded (after a week or more of it not). Logged into C1…picked PM and, for the first time that I can recall, got a login screen. browser’s autocomplete filled it in and …“User not found or there are no companies in its MSP”. No option to reset password or anything. Just plain locked out.
Hello @PromptCare ,
Thank you for bringing this to our attention! We have escalated the problem and we will get back to you as soon as we have an outcome on this.
We appreciate your patience and understanding in this matter.
Same here! 
Hello @erlam ,
Thank you for your feedback. We have added you to the loop in the already escalated case and we will keep you updated as soon as we hear anything about a resolution!
Echo “me too” has been out 24 hours. How do I access the hot-spare,emergency 247X365 backup server? :rolleyes:
Hello @Rickkee ,
We have contacted you by email regarding this and will keep you updated as soon as we have a resolution.
Thank you for your patience and understanding.
Is there any update to this issue? I need to get in as soon as I am able to patch some servers. Not a good look that it’s down.
Thanks
Hello @blocka ,
We will notify you as soon as we have any updates on it. We have send you a confirmation email and will keep you posted.
Hello,
We would like to inform that the problem that you have reported (PM Module not loading - “User not found or there are no companies in its MSP”) is now fixed. Please let us know if the problem still persist.
It’s ok now. Tks.
So now we’re just back to the more-than-a-week-old problem of the Applications/Custom section still not loading.
Hello @PromptCare ,
We have checked on our side and all the tabs/sections in Patch Management are loading properly. Depending on how much data it has to display, it might take some time to display the available updates. We will investigate this specific case and we will get back to you as soon as we have any news on this.
Thank you for your feedback!
Loading the “The backend server is under load, please try again later…” or “Gateway timeout”. Still can’t connect in any browser, with and without VPN.
Also doesn’t load in my phone’s browser on a totally separate connection or on a laptop on my workbench.
Incidentally, it shows 44 versions of “Upgrade to Windows 10” but hiding multiple updates does seem to be working now.
Hello @PromptCare
Everything seems to be OK on our side, perhaps it was just a glitch. Could you please try to access the Patch Management module again and let us know if it is working?
The PM main module loads up. It’s the CUSTOM sub-module that hasn’t loaded (on multiple PCs) for close to two weeks. I’m getting either gateway errors or 504s or whatever but I haven’t been able to push 3rd-party updates for a long time now.
04-20-2016, 10:26 AM - So now we’re just back to the more-than-a-week-old problem of the Applications/Custom section still not loading.
Hello @PromptCare ,
We have revisited the already escalated case and requested an update as soon as possible. We will notify you when we have any news. Thank you for your patience.
This issue has reared it’s head again and I am getting the same error as previously logged with “User not found or there are no companies in its MSP”.
Can I get an update on when this will be resolved please.
Many thanks in advance.
@blocka Everything seems to be OK on our side. Could you please try to access the Patch Management module again and let us know if it is working?
Hello @PromptCare ,
Improvements have been made in the backend for the Patch Management module that are meant to fix the “Application > Custom is not loading in PM” issue you have reported some time ago.
Please let us know if the issue reoccurs.
Hello @blocka ,
Our Development Team has taken the necessary actions in order to fix the “User not found or there are no companies in its MSP” issue you have reported.
Please let us know if everything loads fine in the PM module for you now.