Can't login with my primary account, no one responds to my site feedback submission

I haven’t been able to log into this site with my primary account ever since the name change. Can someone get a hold of me through email or here via PM regarding this? This is a secondary account and every time I try to use the ‘reset password’ link, I get the link to reset the pw, I reset it, but I still cannot log in.

I’ve used the site feedback form to ask for help twice, but I’ve never received a response from anyone.

@uphold2001 ,

We apologize to hear about this issue. We will certainly reach you via support ticket to request for your forum account details.