It was a ‘product manager’ at Comodo, but can’t recall the name, nor be bothered to sift through emails from 2 years ago looking for it. The platform was sold on the merits of monitoring the security status of a device (as a IT Security Management platform) as well as being able to apply policies and settings to control the device. We were encouraged at the time to install both the Communication and Security agents during our trial period and was told that it was all free. We knew AEP was chargeable when onboarding, although the clarity of this was difficult to obtain (there was confusion between whether CCS and AEP were the same or different products and whether CCS was a licensed product, as there was no consistent or accurate licensing page in C1).
The results of running the Comms and Security Agents were good, albeit we knew it was a developing product set, yet we still decided to take the chance and ditched SysAid at that time to move to Comodo. Since then, we have now had to pay for AES licensing (though this still doesn’t link anywhere on the C1 RMM, and infact the only licenses that ever seem to show up are the ‘Free’ license and one that is 12 months out of date, despite us paying monthly for the AV.
We were also told that we could use cWatch EDR for free (though this turned out to be a 30 day trial that could be renewed, but meant we had to manage the process manually each month to extend the license).
Finally, Dome Shield was marketed as 100% Free, where the upgrade path was to cDome if you needed the additional features. The Irony is, as per a lot of the marketing materials around the C1 platform, even today Comodo are marketing ‘Unlimited Users’ for free on Dome Shield (Advanced Website Protection for Unmatched Cyber Defense), despite the general consensus that 300,000 DNS filters are only good for about 10 users.