Hello,
We have a client who would like to have someone from their team monitor and manage the tickets, is it possible to grant clients admin access to only their organization in the C1 portal and apps?
Monitoring and managing tickets is possible thru Service Desk. We assume that they need something more in relation to “admin access”, like creating tickets, appending etc. However, they are limited in being granted full access to Service Desk since the main account admin has that privilege.
Hello @MikeHunt
It is possible but you will need to set it up carefully so that your client will not be able to affect your other clients’ ‘data’. Please check this forum post to get an idea on how to achieve this.