Client SLA Contracts

Do you have a written SLA (Service Level Agreement) Contract with your clients? I am trying to formulate a contract for my clients that list what I can provide for them and what terms of service they can expect. I find very little “boiler plate” examples for what to write in a legal document as far an MSP contract. Can anyone here provide an example of their standard client SLA contracts?

here are some found on the internet…

MSP Contracts and SLA Template examples found on the (447 KB)

That is much more than I was able to find on my search of the Internet. Thank you!