Clients getting bombarded with new ticket messages

Products ITarian Service Desk
1

Started yesterday but a few of my clients are getting email alerts about tickets (but they havent opened any tickets)

Any ideas how to stop it?

2

@Velvis We’ll check on this one. We will update you as soon as possible.

3

@Velvis, are you sure they aren’t getting monitoring ticket alerts? Do you see anything in service desk open/closed tickets?

4

this is what they are getting:
From: Comodo One [mailto:sd-noreply@c1notifications.com]
Sent: Tuesday, May 09, 2017 7:07 PM
To: Dustin Reason <dustin@teambonding.com>
Subject: Support Ticket Opened [#763]

– reply above this line –
Dear Dustin,

A request for support has been created and assigned #763. A representative will follow-up with you as soon as possible. You can view this ticket’s progress online.

Your The Computer Solutions Company Team,

So it seems like the end user is getting a notice via email that the system opened a monitoring alert. How do I stop that from happening?

5

Hi Velvis,

 You can try to check under Service Desk &gt; Users &gt; Organization - under Users tab the email sd-noreply@c1notifications. com might be listed and can be removed. It would be better if you can send a screenshot of the issue. indieserve might be right that they might be getting monitoring tickets.
6

Hi @Velvis

Ilker
7

@Velvis We’ll update the ticket and did you saw the reply from Jack thru email? You may try to do that also and please provide feedback.

8

Jack suggested this: admin panel > settings > autoresponder > uncheck new ticket option.
But Im not sure where to find this. This also just started a couple days ago on its own and has really become an issue.

9

Hello @Velvis ,
Kindly Go to Service Desk then click Admin Panel, below Settings is the Autoresponder option.
You can also visit this link https://help.comodo.com/topic-289-1-625-7865-Autoresponder-Settings.html for more information.

10

Everything there is unchecked and they are still getting emails. Is there another place to check?

11

@Velvis,

How about the Alerts & Notices just below Autoresponder on Service Desk. The are some options that can be disabled. New Ticket Alert , New Message Alert, Overdue Ticket Alert

12

Everything is disabled and my clients are still getting emails.

13

@Velvis

This issue seems to be an unusual behavior. We have reported this case to our developers to have this issue fixed. We will update and contact you as soon as possible.

14

Any updates?

15

Hi @Velvis We sent a followup email regarding this issue on your existing ticket. We will wait for your reply on the email so we can further investigate this issue. Thank you for your patience.

16

I would like to say that I, too was being bombarded with about 200 emails a day for the past few days…I really hope someone will shed light into this issue.

17

Hi @synergyit,

We sincerely apologize for the inconvenience this issue has caused. We already have our technicians working on this concern. We appreciate letting us know that you are also heavily affected by this issue.

Thank you for your patience.