When a ticket is created it is possible to have an automated response, based on an email template sent to the customer;
Is it possible to have an automated response when a ticket is closed?
I have seen the the AutoClose template, but this only sends emails to notify staff members, not customers.
Thanks in advance for your help.
Would this setting suffice your need?
Jimmy, thanks for your reply. Unless I am missing something this only works for staff, not for customers? I want to be able to automatically notify customers their ticket has been closed.
Good day @CraigK ,
The feature is not yet present on the system. Good thing is, it is already shows in the roadmap and we will create a support ticket for you and add
it on the loop.
Hello @CraigK , you are welcome.
Please reply on the associated support ticket at your convenience.
with this update can we have a tick box next to the close ticket on update (or maybe change this to a drop down) so we can chose to send a close ticket reponse or not?
I ask as we do close some tickets with no response to the client if they have not replied after a couple chases etc. Another reason is for instance so clients might see this as spam, I love the feature of an auto reply saying we have your update, but had to disable it due to client moaning they got too many emails from our helpdesk.
Thank you for throwing out an improvement suggestion. We’ll put this in line with the general idea on this post. Thank you