Comodo Client Security will not update on a System with proxy

Products ITarian Endpoint Manager
1

I recently installed CCE on an endpoint that communicate to the internet via a proxy. i can see the endpoint in the console but it can’t update the virus database. i get error messages every time i try to update the database. I have tried to configure the proxy settings in the communication agent options but still the same issues. What am i missing here?

2

Hi @chales

Did you add the proxy config on your profile as well?

https://help.comodo.com/topic-399-1-786-11195-Clients-Proxy-Settings.html

This would enforce the communication over proxy for both security and communication clients. However, please be sure that communication client has first access to the server to get this config.

Ilker

3

I’ve done this but still it’s not working…not sure what the issue might be…can i still get assistance here please?

4

@chales We will further investigate this issue and we will get back to you as soon as possible thru email.