Hi, nothing seems to work. Despite setting a newer version of the client as the default and enabling automatic update in the profile nothing happens: the clients remain old. I have also tried manually forcing the update as shown in the screenshot but the client does not get updated. I will have to manually download and reinstall the latest client on each endpoint.
Nothing works. Tick, untik, selecting manually from the the version list the latest one (…2390): the endpoint client remains the 2360 version. I have to manually downloade it into the endpoint, rename and install it. Only after that the client appears being updated and I can use the Event Viewer feature
Yes some other devices have the same problem, they don’t update. The msi installation log reports : “Communication Client - Updating” and the info details as shown below but the client keeps not getting updated. I’ll open a support ticket.
Yes and they solved the issue. The solution was to disable the feature “Enable Communication Client to distribute update packages among the clients in the same network to reduce network inbound traffic” both from the profile and the portal setting and to restart the itsmservice. I guess problems with some ports blocked.