Comodo containing files/applications even already whitelisted

New to Comodo but does any know of a sure fire way to whitelist the applications/files even if I do it on my admin console they are still being contained on the users machine and creating a virtual sandbox on the users machine: C:\VTRoot?

Hi @Anon1212,

Our backend team has created support ticket #4664698 for your registered forum email address.

Kind Regards,