Comodo Dome ASG MSP

1

Comodo Dome ASG MSP - started striping email attachments as for 12:00pm est today. Users will get the email stating the following below.

Attention!

You see this notification because the Containment feature for your DomeAS account is activated and we detected that this message contains at least one of blocked file extensions.
To help protect you against computer viruses, DomeAS blocks sending of certain types of files as attachments. If you need to download attachment(s) of this message please use the received link. It allows you to open the file(s) location and download the file(s) in the original format or as a container.

You can download your attachment(s) by clicking this link.

Once the link is clicked it takes them to the cdome asg login screen once login they can download attachments.

How can I stop this?

2

@libretech ,

We have coordinated with our support team to clarify this notification and as well resolution on your report. Please check your forum registered email at your convenience

3

In KoruMail which is the on prem version of this software you can open your profile for incoming mail and turn the feature on and off.

So if you have one profile per customer you need to do it for all customers.

This is a feature we do not use due to the issues of people accessing files, and when they do you cannot do anything with them because they are in a container.

I’m not 100% sure if you have the same options with the hosted version as they are similar but not yet fully the same.

I hope this does help.

4

Hi Robin

Yes the containment feature can be activated on the entire domain or via user, containment was only available for the .exe extension but apparently there was a upgrade or new release that covers more extensions which is excellent but just would love to have received a notice ahead of time.

5

Great to see improvements, I’m surprised to see these were enabled by default on upgrade though.

I’m glad I was able to help a bit.

6

Thanks. I would like to see a client that is an outlook add on for the ASG which wouldn’t requires to login to the ASG portal via web browser to download attachments.

7

That would be a good plugin, but a better start is one to mark emails as spam or not meaning it reports back to the learning DB and KRN for rules.

I know there is a plugin nearly done as I have a beta it it, but still needs to be finished and then deployable via Itarian RMM.

8

That’s great news that they are working on a plug-in. I hope they develop the msp ASG swiftly because more and more cyber attacks are via emails seems like. A good thing to add also is a good reporting feature would be good to get daily, weekly and monthly top 10 spamming domains top 10 viruses top 10 phishing attackers, top 10 targeted email accounts etc.

9

Hi @libretech,

Thank you very much for this suggestion. Your input is important to us as it will help to improve the usefulness of ITarian for the entire users’ community. We have submitted your request to our product team. They will review it and determine where it will fit best on the product road-map. We have created a support ticket for you to notify you once we receive an update from our development team.