Comodo ONE - IT Operating Platform April Release (03/31/2018)

[netzbahn]

@Rick_C

Hello @netzbahn
Thank you for your keen observations with the rebranding options.

1. Please visit this forum post for further discussion with the CCC rebranding.

2. Please consult the following guide on how to hide the CCC icon in the ‘system tray’: UI settings explained in Profiles

3. See linked guide above in #2.

We also created a couple of support tickets for the concerns/suggestions you have pointed out.
…

To everyone:
Please feel free to post your observations, opinions, and suggestions for the rebranding feature in CCC and CCS (as introduced in the April 2018 update) in the link below.
Rebranding feature in CCC and CCS (April 2018)

Sorry, but as I stated we have to hide the CCC icon in the tray, we know how to do it. I believe you completely missed the point we didn’t want to give clients access to be able to disable the icon in the system tray. And as to your response to #3 of referring to the linked guide in #2, please tell me exactly in that link where it states we can disable the “Submit Ticket” option? If you do a search on that page, the words “submit” or “ticket” are no where to be found on that page.

[Rick_C]

Hi @netzbahn
You mentioned on your #2 note about ‘disabling the tray icon’. The linked guide lists the setting that ‘hides’ the CCC icon. This ‘hiding’ method is the closest thing (available with the current build) to ‘disabling’ the options you mentioned in your post (‘Options’, ‘proxy settings’, ‘Submit Tickets’).

Those ‘options’ are meant to be used by the MSP and his/her technical team (of if the endpoint user is PC savvy enough and allowed to use it). You can simply enable the icon setting on the assigned Profile when there is a need to access it.

[dittoit]

@netzbahn

My #2 mentioned about allowing the CLIENT, as in THE PC USER, the ability to disable the tray icon. “2) We should be able to enable/disable the Options selection from CCC. Why would we want to allow the client to enter proxy settings?!?! Or disable the tray icon?” You need to take the entire point in complete context, not just pick and choose to make your response easier. Or do we have a language barrier issue? I’ve attached a screenshot of the CCC option section for reference.

Either way, you state those options are meant to be used “by the MSP and his/her technical team (of if the endpoint user is PC savvy enough and allowed to use it).” That’s like telling a diabetic “Hey, this piece of cake I’m putting on your desk is for the non-diabetics, and since you’re diabetic, you shouldn’t eat it. Just leave it sit there please and don’t touch or eat it.”

Ultimately, it can’t be Comodo’s choice to decide if the end user (endpoint user) is savvy enough…they’re not your clients.

If you apply a password under client access control in the policy, users will not be allowed to change these settings without entering the password.

[Anna_C]

@hdcmaine

With the customization, does this mean we can:

Change the dashboard URL from “https://one.comodo.com/app/msp/login” to our own?

Change the Service Desk URL from “https://<company>.servicedesk.comodo.com/” to our own?

Hello @hdcmaine,

We have added you on the loop regarding with ‘Feature Request: White Label Service Desk’. Our product management team is aware of your request and is working to prioritize it with the others received. We will provide you an email notification for any updates regarding this request and its timeline once it is prioritized on the roadmap for a delivery.

[nct]

@ahmetenes When is the next release of Comodo Client Security likely to be?

[nct]

@nct

@ahmetenes When is the next release of Comodo Client Security likely to be?

@ahmetenes @Ilker Any info?

[Can]

Hi @nct ,
In the upcoming release (May 5th), a new version of CCS will be published.
Regards,
Can

[netzbahn]

Hello,

Just in case no one else got an update via support, the expectation for the first set of branding fixes are 3-6 months out, so close to a year after it was first released. The rebranding post is located at https://c1forum.comodo.com/forum/products/other-comodo-products/comodo-device-management/24237-rebranding-feature-in-ccc-and-ccs-april-2018

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We would like to provide an update regarding the improvement suggestion over the forum post https://c1forum.comodo.com/forum/products/23904-comodo-one-it-operating-platform-april-release-03-31-2018?p=24236#post24236 . The Rebranding Improvement: Client and Company name fields currently appear on our Product Road-map with the following implementation: Short-Term timeline: (around 3 to 6 months). This a rough estimate though, but we will make sure to contact you as soon as this timeline becomes more accurate. Thank you for your patience.

Kind Regards,

Jimmy

Comodo Technical Support Team
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