Comodo ONE - IT Operating Platform January Release (01/27/2018)

We would like to inform you that we are going to have new releases over Comodo ONE on Saturday (01/27/2018) morning. Platform will be on maintenance mode for 4 hours early Saturday. We expect to have no service outage in general. If you observe any brief connectivity issues, please retry later in the day. You can find detailed release notes in the attached document.

IT and Security Manager
New Features

  • Our first release of the New Year sees the addition of a feature which was frequently requested by our users. As Comodo Remote Control (CRC) admins, you asked for detailed activity reports from remote sessions. Specifically, which staff members initiated a session, which devices did they connect to, and for how long were they logged on? Well, we’re pleased to announce audit logs for CRC are now available in ITSM’s ‘Audit Logs’ section. Successful authentication and session attempt logs are also available in audit logs. We look forward to your feedback, so please leave any comments and suggestions in our online forum.
  • We also added advanced remote control options to Mac devices which were previously only available for Windows machines. Prior to this release, admins who wished to gain remote control of a Mac were given little choice but to ‘silently’ take control, without giving end-users the ability to refuse the connection. With the profile improvements in this release, admins can now send custom notifications to MAC users to ask for their permission. Four options are available:
      ○ Silent remote control – remote session is initiated without asking for permission (Unattended access) ○ Ask permission then allow after XX seconds – End user will be asked to accept the remote session. The session will start automatically if they do not reply within the specified time. ○ Ask permission then terminate after XX seconds – End user will be asked to accept the remote session. The session will be closed automatically if they do not reply within the specified time. o Do not allow remote control – No remote connections will be permitted to devices with this profile.
  • Android 7 is now officially supported by ITSM. You can now enroll and manage your Android 7 devices through ITSM. Android 8 support is also on the way - stay tuned for news!
  • Improved audit logging with enhancements to profile management and role-based access control settings. With this release, you will have better visibility over profile and role configuration updates that are performed by you or your staff. This provides a more comprehensive view of the historical changes to your settings and helps decrease the time you spend on troubleshooting and root cause analysis.
    • See here how to check the Audit logs on ITSM
  • Expanded our third-party application inventory with new applications. We are pleased to announce that we now support more than 300 applications with ITSM Patch Management.
  • Thanks to the advances in this sprint, we will be able to support even more applications going forward. iTunes is the first example of this trend and we are looking forward to supporting even more!
  • We have reviewed the predefined device management profiles and renamed them as "Optimum [OS] profile for ITSM 6.15] to be in line with latest server version. "Optimum macOS profile for ITSM 6.15" is updated with new "Remote Control" section. The default configuration will be provided as below:
      ○ Remote Control Options
        - Silent remote control (Remote control endpoint without asking permission)
      ○ Remote Control Message
        - Your IT administrator would like to view and control your desktop. Please click "Allow" to start remote session.
      ○ Client Notification Options
        - Show notification to device user about who connected to his/her workstation and allow terminating the connection (Enabled)
      ○ Allow endpoint user to terminate the connection (Enabled)

Bug Fixes

  • Fixed a bug whereby colors on ITSM dashboard widgets were sometimes incorrectly displayed. As part of the fix, the latest version of the agent will be marked with a green indicator.
  • The problem with patch procedures which fail to be applied to target endpoint is solved with a development in ITSM BE Services.
  • The problem with listing the software inventory correctly has been solved.
  • The problem of showing patch status all green has been solved.
You can reach wiki from here for CRC Audit Logs You can reach wiki from here for setting remote control options under profile You can reach wiki from here for disabling remote control to endpoints You can reach wiki from here for asking for user approval before remote control session

Comodo Client Security
New Features

  • New feature which allows you to view statistics about the contained components of any process. You can analyze how containment protects you with statistics on registry, COM, IMA, etc. both in containment and real-time.
  • We have analyzed and ensured that our product is compatible with latest Windows update which was needed to patch the Meltdown and Spectre bugs. CCS is capable of creating and setting the required registry key, so you can go ahead and install the critical Windows patch on your endpoints. We completed our tests on various architectures and found no issues that might lead to crashes or BSOD on patched devices.
  • CCS Diagnostic reports now include more information about the status of each connection. Better connection info about services such as Valkyrie, and LVS means you get greater visibility and control over your endpoints’ connectivity status.
  • Quarantined files with a malicious rating are now marked in the ‘File List’ in CCS. This gives you the option to filter them in the list and to jump straight to the quarantine section. This enhancement should accelerate your workflow when analyzing and handling quarantined files.
  • Improved quarantine actions based on user permissions. You will now be requested to provide admin privileges for file actions which require extra permissions. For example, if you try to restore a file from quarantine but the previous location of the file requires admin privileges to write, you will be asked to allow so the process can continue.
  • Added a new ability to the containment file access regulations. Now, you can restrict certain files/folders to be read by any applications in containment. In order to present a smooth experience, we added predefined File Groups in Protected Data section. Go ahead and try them!
Bug Fixes
  • There was an issue with execution of Containment Baselining options. This one has been fixed.
  • Some incompatibilities with MS Outlook 2010 caused problems for users. This issue has been fixed.
  • The issue with trusted files getting quarantined has been fixed.
  • There was a connectivity issue which caused communication problems between endpoints and C1. This issue has been fixed
You can reach wiki from here for quarantined files using File List You can reach wiki from here for statistics of containment You can reach wiki from here CCS connectivity status in the endpoint You can reach wiki from here quarantine actions

Comodo ONE - Release Notes Jan-2018-v1.pdf (555 KB)

Service Desk
New Features

  • New ticketing scheduling feature. For example, you could create schedules for onsite visits to a customer. We will continue to add new abilities to this feature in upcoming sprints. You could reach wiki from here
  • Revamped calendar. New-style calendar lets you create appointments or schedule tickets more easily than ever before.You could reach wiki from here
  • Added ‘Service Type’ to ticket details. Staff can now select the service type when posting a reply or note. This allows you to track time spent on a particular service with a customer. You will also be able to track the service from reports and threads on the tickets.You could reach wiki from here
  • Ticket enhancement - changed the method of selecting users. Previously, staff creating a new ticket would need to select users from a pop-up window. We have changed this so users are now shown in a list of the ticket itself. This will accelerate and simplify the ticket creation process.
  • Service Desk audit logs can now be viewed direct from the Comodo One portal. We also added logs for following actions:
o Ticket actions. For example, when a new ticket is created or materials are added to a ticket. o Posting, processing and other update action on tickets from ticket details

Bug Fixes

  • There was a problem that warning levels for SLA plans could not be deleted This issue is fixed now.
  • The issue of truncated ticket threads is fixed. Now the threads are not truncated and could be seen with full content.
  • When working on tickets, there was an issue of a warning that prevents taking action on a ticket. This issue is solved.
  • SLA calculations for marking tickets overdue is improved. Now, calculations reflects even better to the overdue option.
  • The images for knowledgebase on client screens are shown properly now.
  • When email fetching, the image attachment issue is fixed.
  • There was an issue of ticket alerts coming from unknown email. The issue is fixed now.
More information on What's New in the Service Desk C1 Portal New Features
  • Added one more action to the list of actions captured in audit logs. We now store logs for following actions:
    o Audit logs for Login and Logout o Audit Logs for Account MSP/Enterprise Create o Audit Logs for Customer Create/update/Delete o Audit Logs for Staff Create/update/Delete o Audit Logs for Role Create/update/Delete o Audit Logs for"change on "two Factor Auth Settings" o Audit Logs for"change on "Scheduled Report" o Audit Logs for new Module purchase on store and licence add on existing module to cWatch
  • All logs are stored in the Comodo One portal.
  • Service Desk logs can now also be viewed from the Comodo portal (in addition to C1 portal logs)
  • Predefined C1 roles are now editable. You can now configure the permissions of predefined roles. Previously, admins had to copy a predefined role then modify the permissions of the copy.
  • Improved Azure AD integration. Now you can now manually synchronize any time after a change. We also added the ability to view the synchronization status of each group, in addition to that of the account.
  • We have one more new features about Azure AD integration which come from January Release, during the synchronization you can see the status of synchronization not only account but also each group.
  • Streamlined on-boarding process. The account setup page now only requires applicants to choose ‘Business type’ and ‘Subdomain’ as mandatory fields.

Bug Fixes

  • C1 module was stuck on provisioning (spinning circle).This issue is fixed now.
  • Scheduled Executive Reports was not being delivered. This issue is solved.
New Client Versions:
    ● Comodo Client - Communication (Windows) 6.15.9984.18010

    ● Comodo Client - Security (Windows)

    ● Comodo Remote Control (Windows) 6.15.9881.18010

    ● Comodo Client - Communication (macOS) 6.15.9897.18010

    ● Comodo Remote Control (macOS) 6.15.9880.18010

    ● Comodo Mobile agent (Android) version

NOTE: Attached PDF file can be found on the first post.

Dont see patch management all reporting green bug fix on this list ?,

Hello @dittoit ,

This fix will also be delivered on 27th. We thought it was already solved on production with a small fix but I learnt that proper solution will be released on 27th.

So, I edited the release notes. Thanks for notifying us. Sorry to miss it at the first place.