Comodo ONE - IT Operating Platform September Release (09/16/2017)

Hi everyone,

We would like to inform you that we are going to have new release over Comodo ONE on Saturday (09/16/2017) morning. Platform will be on maintenance mode for 4 hours early Saturday. We expect to have no service outage in general. If you observe any brief connectivity issues, please retry later in the day.

Here are the release notes:

IT and Security Manager
New Features

  • Now admins can limit the staff's access to selected companies. A new section “Access Scope” is added under Users->Role Management->Role page to enable&disable access to each company. With this option admin can dedicate a staff to see only limited companies and not the other ones.


  • Added validation to ITSM portal for keeping at least one default profile for each operating system. Before admins could deselect all default profiles so that new devices were being enrolled without a profile; which is making the device management nonfunctional. Now we have set the system to keep the last profile as default mandatorily so that devise would always have a profile.
  • Antivirus logging is enabled by default for OSX Profiles. AV logs will be automatically reflected to ITSM and also end user can see the details about infections on the endpoint.
  • Device management permissions are improved to cover actions like “Run Procedure”, “Manage Profile”, “Delete Device”; admins would be able to prevent the staff from taking these actions based on roles.

New Features

  • Now you can also find and purchase more Dome modules in our store! Dome modules of Dome Cloud Firewall, Dome Data Loss Prevention and Dome Antispam can be purchased from Store. Dome Firewall On-Prem item is also available in store for you and can be purchased. It will be available for C1 Enterprise Portal.
  • We changed Dome Firewall name to Dome Cloud Firewall and made it available for both C1 Enterprise and C1 MSP.


  • Acronis module accessibility issue is fixed.
  • Dome section widget issue is fixed. Page is loading successfully without any missing part.

Service Desk
New Features:

  • We are continuing to improve our reports options. Scheduled Ticket Report type is made optional and you can export your ticket details reports pdf and csv as well.
  • Department, SLA Plan and Priority of the ticket are made editable. Now you can change Department, SLA Plan and Priority section on the ticket details whenever you want.
  • We improved extremely useful feature for you. You can add open-text email addresses to the CC field for post-reply emails in addition to contributors.
  • Now you can add more than one email addresses based on organizations and it can be configured as an outgoing email address on replies. You can choose and pair default and available email addresses for each organization to send replies to.
  • Parent-child related lists are available for custom columns. You can make your own list and then connect them to each other to represent related lists.
  • User Lists view columns are made editable. You can customize columns for User Directory page.


  • When a new ticket created through ITSM, User will be automatically created as well to represent right user on Service Desk. Email address will be shown as name for that user.

Best Regards,
Comodo ONE Product Management

Wiki Topics for the September 2017 release

Hi, how has this gone? is it live now, are there updated CRC, AEP etc??


Hello @dittoit,

The maintenance is complete and the portal is now up and running. The release for today is only for the mentioned information by @ahmetenes above. Thank you

So there is a new CRC then ?? see attached, anything else we don’t know about !!??

What’s been changed/fixed in this version?


@dittoit Hello James,

CRC and CCS have new versions that include improvements on stability and monitoring of the applications. We are improving both the endpoint and server sides to better track the performance of the systems and prevent any performance & functionality degradations before they affect you and our all other partners.

Since these improvements would not be noticed by the end users we did not mention them in the release notes. But from now on we will be providing more information to you beforehand to prevent any concerns.

Rest assured, and please keep providing us these kind of valuable feedback!


Hi, I doubt many end users use this forum and are much less likely to be interested then the backend updates that this post is reporting on.

Can we have a detailed list of build number old and new please.

If there is a new build of CCs how will this be pushed out?

Cheers James

Definitely required, we need as much info as possible. Also, this month’s CCC and CCS requires a reboot of the endpoint, which I’m sure we were told wouldn’t be the case after the major v10 upgrade.

My CCC didn’t require a reboot. I manually pushed out CCS and yes this required a reboot.

In ITSM under settings > support, there is the build number under summery details, this is where the latest “read me” should be put, this should include EVERY fix, update and new features.


@nct @dittoit CCC updates does not require reboot. Some of the CCS updates requires a reboot for becoming fully functional but even if Profiles->Updates->“Suppress the Reboot” is enabled existing CCS will continue working until device is rebooted to keep on fully protecting. As you know our containment technology is not dependent on virus database to protect the device from unknown files, you can suppress the reboots if the reboots are causing disturbance to the endpoint users.

Latest agent build versions are given as below. We will provide agent versions and more detailed release notes on the portal for previous and next releases.

Comodo Client - Communcation (Windows) version
Comodo Client - Communcation (macOS) version
Comodo Client - Communcation (Linux) version
Comodo Client - Security (Windows) version
Comodo Client - Security (macOS) version
Mobile Agent Version (IOS)
Mobile Agent Version (Android)
Comodo Remote Control (Windows) version
Comodo Remote Control (macOS) version
Comodo Client Viewer (Windows)version