Comodo One Log collection scripts

mkannan · June 14, 2017, 10:05am

Hi Comodo One users,

Please use below scripts to collect and directly upload ITSM+CCS logs, ITSM logs, and CCS logs to Comodo SFTP server,

You can choose and run procedure based on the logs requested by our Comodo One support team.

Edit Parameter

kayako_ticket_number=“GOI-221-286602”

Edit support ticket number before running the script as upload file name includes ticket number, computer name, date and time details.

Sample uploaded zip file name -GOI-221-286602_C1LogData_REEBOOK_2017_6_8_4_48_41.zip

Important notes

Script to Collect CCC logs (ITSM logs)- 20170707-CCC-Logs.json
Script to collect CCS logs (Comodo Client Security logs) - 20170707-CCS-Logs.json
Script to collect CCC+CCS logs (ITSM + Comodo Client Security logs ) - 20170707-C1-Logs.json

4.Run all script as “System User”

5.CCS logs-Script will run cisreportool.exe and upload logs to our SFTP server

6.CCC logs-Script will collect following logs for CCC
msinfo32
C:.…\COMODO\Comodo ITSM\cdm.db"
C:.…\COMODO\Comodo ITSM\cdm.db.bck
C:.…\COMODO\Comodo ITSM\rmm.dll
C:.…\COMODO\Comodo ITSM\rmmlogs
C:.…\COMODO\Comodo ITSM\pmlogs
C:.…\COMODO\Comodo ITSM\spmlogs
C:.…\COMODO\Comodo ITSM\pm.db
C:.…\COMODO\Comodo ITSM*.dmp
C:\ProgramData\COMODO\Comodo ITSM\logs

All logs will be auto uploaded to COMODO SFTP server sftp://c1report.comodo.com using c1report username. It has only write permission.
We have observed that script will take a time to finish log collection and SFTP uploading based on the log file size.

Thanks

20170707-C1-Logs.json (9.24 KB)

20170707-CCS-Logs.json (6.84 KB)

20170707-CCC-Logs.json (7.88 KB)

Joners · June 26, 2017, 2:31pm

Does this actually work?

Everytime i run it i get the following errors.

C1 log:

Traceback (most recent call last):
File “<string>”, line 54, in <module>
File “C:\Program Files (x86)\COMODO\Comodo ITSM\lib\shutil.py”, line 247, in rmtree
rmtree(fullname, ignore_errors, onerror)
File “C:\Program Files (x86)\COMODO\Comodo ITSM\lib\shutil.py”, line 247, in rmtree
rmtree(fullname, ignore_errors, onerror)
File “C:\Program Files (x86)\COMODO\Comodo ITSM\lib\shutil.py”, line 252, in rmtree
onerror(os.remove, fullname, sys.exc_info())
File “C:\Program Files (x86)\COMODO\Comodo ITSM\lib\shutil.py”, line 250, in rmtree
os.remove(fullname)
WindowsError: [Error 32] The process cannot access the file because it is being used by another process: ‘C:\ProgramData\ emp_log\Cislogreporting_script \CisReportData_2017-06-19_15-07-31\Output.txt’

CCC log:
Traceback (most recent call last):
File “<string>”, line 53, in <module>
File “C:\Program Files (x86)\COMODO\Comodo ITSM\lib\shutil.py”, line 247, in rmtree
rmtree(fullname, ignore_errors, onerror)
File “C:\Program Files (x86)\COMODO\Comodo ITSM\lib\shutil.py”, line 247, in rmtree
rmtree(fullname, ignore_errors, onerror)
File “C:\Program Files (x86)\COMODO\Comodo ITSM\lib\shutil.py”, line 252, in rmtree
onerror(os.remove, fullname, sys.exc_info())
File “C:\Program Files (x86)\COMODO\Comodo ITSM\lib\shutil.py”, line 250, in rmtree
os.remove(fullname)
WindowsError: [Error 32] The process cannot access the file because it is being used by another process: ‘C:\ProgramData\ emp_log\Cislogreporting_script \CisReportData_2017-06-19_15-07-31\Output.txt’

CCS log:

Traceback (most recent call last):
File “<string>”, line 54, in <module>
File “C:\Program Files (x86)\COMODO\Comodo ITSM\lib\shutil.py”, line 247, in rmtree
rmtree(fullname, ignore_errors, onerror)
File “C:\Program Files (x86)\COMODO\Comodo ITSM\lib\shutil.py”, line 247, in rmtree
rmtree(fullname, ignore_errors, onerror)
File “C:\Program Files (x86)\COMODO\Comodo ITSM\lib\shutil.py”, line 252, in rmtree
onerror(os.remove, fullname, sys.exc_info())
File “C:\Program Files (x86)\COMODO\Comodo ITSM\lib\shutil.py”, line 250, in rmtree
os.remove(fullname)
WindowsError: [Error 32] The process cannot access the file because it is being used by another process: ‘C:\ProgramData\ emp_log\Cislogreporting_script \CisReportData_2017-06-19_15-07-31\Output.txt’

mkannan · June 28, 2017, 4:25pm

Hi @Joners

This issue occurs while trying to delete final zip file from endpoint after completing upload process. We will fix the issue and update the script.

mkannan · July 7, 2017, 2:54pm

Hi @Joners

We have fixed the issues and the latest version of the scripts have been updated in the initial post. Please check and let us know your feedback.

Thanks ,
kannan

dittoit · August 17, 2017, 10:13am

Hi, i just ran the C1 and got the same error:
Traceback (most recent call last): File “<string>”, line 84, in <module> File “C:\Program Files (x86)\COMODO\Comodo ITSM\lib\shutil.py”, line 247, in rmtree rmtree(fullname, ignore_errors, onerror) File “C:\Program Files (x86)\COMODO\Comodo ITSM\lib\shutil.py”, line 247, in rmtree rmtree(fullname, ignore_errors, onerror) File “C:\Program Files (x86)\COMODO\Comodo ITSM\lib\shutil.py”, line 247, in rmtree rmtree(fullname, ignore_errors, onerror) File “C:\Program Files (x86)\COMODO\Comodo ITSM\lib\shutil.py”, line 247, in rmtree rmtree(fullname, ignore_errors, onerror) File “C:\Program Files (x86)\COMODO\Comodo ITSM\lib\shutil.py”, line 252, in rmtree onerror(os.remove, fullname, sys.exc_info()) File “C:\Program Files (x86)\COMODO\Comodo ITSM\lib\shutil.py”, line 250, in rmtree os.remove(fullname) WindowsError: [Error 32] The process cannot access the file because it is being used by another process: ‘C:\ProgramData\ emp_logs\cis_log_reporting_tool\CisReportData_2017-08-17_11-08-31\Logs\CurrentLog\configChangesLog.html’

mkannan · August 17, 2017, 11:57am

Hi @dittoit

Thank you for the report. We will look into the issue and update you soon.

Thanks
Kannan