Over the past few years, I have dealt with many C1 Comodo One staff persons for both guidance, support, and information. As I learned the ropes I have found some staff to be better than others. I thought it would be good for C1 clients (Users that are Non-Comodo Personnel) on this forum to share their thoughts on their experiences with the staff. Before posting this I was in search for reviews on any of the staff I have worked with any found none. It was kind of odd so thought we could use this post for both info and feedback.
Below are the departments I have dealt with at Comodo so far …
Comodo One (C1) Departments
- C1 MSP Support
- C1 Enterprise Support
- C1 Marketing
- C1 Help Desk (for MSP Clients)
- Other C1 Staff
Below are the staff I have dealt with…
Comodo One Staff
- Timothy A - Partnership Success Manager
- Joeseph F - MSP Consultant Engineer Team Lead
- Emily, Damon, Jordan, Jack, Dylan - C1 Phone Support
- Kannan M, Santhosh K, Emrah S - C1 Email Support
- Ezekiel A - Product Engineer
Below is my experience with the various departments and personal review …
Comodo One Support for MSP & Enterprise
- These techs are normally always helpful in resolving my issues. I have called in at all times of the day both evening and nights. It's nice they offer late night support for us working during the day. They are normally in either Romania or the Philippines. I prefer the Romania support as they seem more knowledgeable and their accent is minor, not bad at all. They have a great sense of humor as well.
- I have only talked to them a few times but when I did it took a while to get a hold of them. They were friendly once we talked but the time to get a callback or email back was very long.
- I have not used this service yet but I plan to and will report back. Please post here if you have.
- I had some great experiences with Ezekiel A during my start. He was a great teacher and knew his stuff well. He was very flexible and worked with me many days learning the ropes. I am not sure if he is still with Comodo but I wanted to mention him.
- Timothy A, the Partnership Success Manager seems to be a very attentive and knowledgeable person who I have worked with recently. I will be working with him more and will report back. He just replaced Joe F. who was promoted to MSP Consultant Engineer Team Lead over the Partnership Success Managers.
If any others would like to contribute your information it might help us all to have an open directory of staff at C1 if any of us run into issues or need assistance. I look forward to your posts!
Note: this information may not be accurate as I have only used C1 for a couple years so if anyone that has more accurate info feel free to post any updates. Along with that, there may be some staff that is departed or have been moved to other positions so this information may not be up-to-date always, but its a starting point. I have not listed last names in full as I didn’t know if these staff members were on this forum so though first name last initial was appropriate.
Image Acquired from https://twitter.com/comodo_romania
