COMODO Service Desk fails to send email alert upon receiving ticket inquiries!

General Discussions
1

Hey Folks,

Ive been ignoring this for about a month now but its getting annoying. We currently have alerts automatically sent from COMODO to our designated email account when new users submit an email request. Lately the email forwarding portion is has not been working and we manually have to go into the Service Desk to retrieve the ticket. I’m open to any suggestions, comments and or tips for figuring out what’s going on. thanks!

2

Hi @M4t3mH we have created a support ticket for your concern. Kindly respond to the email we’ve sent you so we can further investigate.

Thank you.

3

Hi @M4t3mH, we have created a support ticket for your concern. Kindly respond to the email we’ve sent you for us to further investigate.

4

The system is working for us, but can I check what you mean by forwarding as your setup might be different to ours.