Connected vs Online

Whats the difference between the two statuses?


Hello @Joners,

Good day. The Connected (blue indicator), the device communicates with the portal however the xmpp connection isn’t established. A possible cause of slow connection, the device is connected but commands and messages may take some time to execute since the endpoint is busy.

For the Online status (green), the device is reporting properly on the portal and commands should be executed in real time.

Thank you,