Connecting to server

So my ITSM client will not connect to the server. Running Windows 10.

Hello @TheITGuyz,

Thank you for bringing this issue to our attention. Comodo is committed to your satisfaction.
To fix your issue, please check the Windows Services and look for ITSM services and ItsmRsp make sure they are running.
Change the ITSMService to Automatic(delayed) and restart the service then check if it will connect.

Please let us know if this fixes your issue.

Yes, so the service was set to automatic but did not start. I started and then restarted, and that seems to have fixed it. Thanks.

Hello @TheITGuyz,

We’re glad to hear that the issue is now resolved.
If you have other issues or questions please do not hesitate to reach us through or here in the forums.
Thank you and have a great day!


How do you fix this on Mac?