Containment Task not working

Products Endpoint Protection
#1

Hi,
I’m running client security 11.7.0.7899 on a Windows 10 Pro.
This is a single system install so we can get comfortable with the software before we deploy it to users.
So far, we haven’t been able to figure out how the containment tasks work, such as:
Run Virtual
Run Virtual Desktop

Run Virtual desktop:
when we click on Tasks/Containment Tasks/Run Virtual Desktop, we get the image comodo_virtual_desktop.png attached.
No matter how many times I click on start the virtual desktop, nothing happens.
Same for virtual applications.

Am I missing something here?

Annotation 2019-06-04 163610.jpg
Annotation 2019-06-04 163610.jpg1440×810 308 KB

comodo_virtual_desktop.png
comodo_virtual_desktop.png700×525 9.72 KB

#2

Hello @quadrian ,

One of our Itarian support team member will reach you using your email. We apologize for the inconvenience.

#3

Is it working now? Any resolution?

#4

@quadrian Were you able to resolve this? I am having the same issue on all my endpoints with CCS installed recently. Unrecognized programs say they hit containment rule but not seeing the application load with green border and every time I try and load the virtual desktop manually it just says please wait and brings me back to the black screen with the option to resume, close or go back to windows.
I have a ticket open but I am curious if you found a solution to this?