I am using Comodo Remote Control version 6.17.11325.18031, my workstations show the same version.
When I click on start I get this (start-menu.jpg) across all my machines.
When I hit start and type anything nothing appears. I have to hit the search icon before I can see what I am typing.
When I got into settings, and select system, then hit notifications I cannot scroll down the screen. Well I see the bar move but nothing moves.
Then when I click the home at the top this happens.
So it looks like someone at Comodo dropped the ball. It would seem the QA dept isn’t doing their job correctly, packing the update then testing the package and verifying it works and rechecking the package that is on the servers to be sent out just in case someone got it wrong.
What is CCC or CCS? I only have the CRC installed on these machines. I don’t use the AV (if that’s what you are referring to) because it doesn’t meet industry standards when it comes to configuration.
Hi @smoothrunnings ,
Comodo Client Communication (CCC) and Comodo Client Security (CCS) are the two agents that are responsible for communication and endpoint security, respectively. Also, CCS has some other advanced security components other than AV. However, we’d appreciate if you could give further explanation about the difficulties you experienced in configuration and what kind of standards CCS does not meet.
Regards,
Can
I have also personally checked the above case described on my test devices, with the OS version 10.0.16299.
and I see the screen is rendered correctly without any issue. Please see attached.
What I suspect is slow connection or high cpu consumption at that time that made the previous screen shown on the next screen.
Could you please tell us if you are able to replicate this issue repeatedly? Let’s continue the investigation through support tickets for technical depth investigation.
Hi @sunnylink
Reviewing the support ticket for this post yielded no conclusive observations from the OP, unfortunately. So we can neither confirm nor deny if a docking station was involved in this reported incident.
@sunnylink We have had these exact issues as well. We do run Targus 4k DisplayLink docking stations.
The other issue we see is any laptop that has a built in HDPI screen and is connected to a second screen (using a displaylink dock) running a lower resolution results in just a white box for login.
CRC on second screen 1920x1080 scaling at 100 percent
CRC on primary display 2736x1824 scaling at 100 percent
Can replicate this issue on Surface Pro (latest) and Dell XPS 13 (9360) with a 4k display.
Hello @smoothrunnings and @sunnylink@Joners , We would like to follow up if this issue you reported persists since we haven’t received a response from you to the support email we sent for us to investigate and resolve this issue.
Please reply at the existing support ticket at your convenience. We’ll send a follow up message as well on the existing support ticket.,
