Can anyone give me instructions or a walk through for creating Staff members that can manage client tickets in the service desk? I worked with Comodo help for 30 minutes on this without a resolution. They finally had to create a ticket and said they would get back to me. Yes I looked at the FAQ’s and tried to do it myself.
Hi @lovelysidhu
In order for you to create staff members please use this link - https://help.comodo.com/topic-289-1-…ort-Staff.html. Staff created in C1 will be available in Service Desk and all other C1 products (ITSM, Quote Manager etc).
After the staff has been created you can now manage the service desk staff panel menu. Please use this link - https://wiki.comodo.com/frontend/web…aff-panel-menu
Hope this answers your query.
Ok Thank you so much
Any issues or help, either reach out to the forums like this or sent us a PM and we can help.
@lovelysidhu I hope you saw my private message yesterday, as noted I am happy to set up a session with one of our Consulting Engineers to walk you through the platform. If you would like to arrange this please email me with a day and time and works best for you. My email is donna.milito@ITarian.com.
Kind regards, Donna Milito