Create Service Desk ticket from ITSM Procedure

Products ITarian Service Desk
1

Looking for a way to create a ticket from an ITSM procedure, is this possible?

Would like to add some specific monitoring capabilities that don’t currently exist in the built in monitors…would be nice if I could have a procedure run at regular intervals and if a condition is found that needs attention, a ticket would be created.

Thanks,

Scott

2

@Scott75 Thank you for letting us know. We will look into this and we will contact you via email for any update.

3

@Scott75

Good idea, we are already working on it. Similar conversation was present on here as well if you want to check another aspect.

https://forum.mspconsortium.com/forum/products/comodo-one-portal/4882-check-harddisk-for-errors?p=9101#post9101

4

Excellent Ilker…thank you.