Create Service Desk ticket from ITSM Procedure

Looking for a way to create a ticket from an ITSM procedure, is this possible?

Would like to add some specific monitoring capabilities that don’t currently exist in the built in monitors…would be nice if I could have a procedure run at regular intervals and if a condition is found that needs attention, a ticket would be created.



@Scott75 Thank you for letting us know. We will look into this and we will contact you via email for any update.


Good idea, we are already working on it. Similar conversation was present on here as well if you want to check another aspect.

Excellent Ilker…thank you.