Any plans on the roadmap for having the CRM and ServiceDesk talk to each other. If you look at BusyBench or Repair Shopr, one of the most common ticketing and CRM platforms for MSP’s, the workflow makes sense in that I can take a customer call and create a ticket. In the ticket, I document what I do and can add billable charges from my services list. From the ticket, I can then create the invoice. Manually having to recreate things is not efficient and will keep people from truly implementing Comodo One for MSP use.
Yes we do. Integration of SD and CRM is still on progress. We’ve taken note as well of RepairShopr’s promising functionalities. Currently, this work is under our Development’s long-term timeline (might fall around 12 mos. or more). This a rough estimate though, but we will make sure to contact you as soon as this timeline becomes more accurate.
Might also want to look at syncromsp.com which is a MSP oriented product from the creators of RepairShopr
We’ll certainly look into your recommendation. Thank you
How’s progress on this going? Anything you can share?
Hello @oliverm ,
The feature is still on the works, please tell us if you want to be part of the loop. Support team can create a ticket for you and so we can
provide you an email notification for any updates regarding this request and its timeline once it is prioritized on the road-map for a delivery
Service Desk has moved on a lot since this original post.
Unfortunately at present CRM is left way behind on an old version of vTiger and does not talk with anything at present.