Custom device name is : No Name


i have a problem with one PC, ITSM Agent is depoyed but the Custom device name is :

No Name

And there are no information about OS or RAM …

I cant find this problem in the forum.

Best regards

Hi @twinsit ,

Thank you for reporting this case, we will further investigate this issue and we will get back to you as soon as possible through email.

Hi Jordan, is there any update?

Hi @twinsit
A support ticket was made in your behalf on the same day you made the post. Please do check the latest email reply to that ticket as the C1 Support team proposed a solution for your concern.

…ok, thanks

Were you able to find a solution to this issue? I too have a server that reports in the same manner that you had.

Is the server a recently enrolled device in your C1 / ITarian platform? Have you tried re-enrolling the server?