Default Account Admin


After I changed the default account admin in the C1 portal and deleted the old account admin, it is still showing in the ITSM User’s list. As I select the old account admin in ITSM User’s list, Delete User is greyed out, and its role is still an account admin. BTW, I have removed all the devices that are under on the previous account admin before trying to delete it.

Please advise.


Hi @apanelo ,

Thank you for reporting this case, we will further investigate this issue and we will get back to you as soon as possible through email.

Hello @Jordan_C

See attached file for the needed information.

Thank you,