default logo

Hi All, trying to replace the System Default Logo in the service desk but it doesn’t seem to upload. Can you help?

Hello, @msitcmatt
In order to replace the System Default Logo, please choose an image in the .gif, .jpg or .png formats. We can proportionally resize the display of the image, but not the image’s data. To speed up load times it is recommended to keep the image close to the default image size: 817px x 170px.

Yep that is what I created it was a gif with that exact size.

Hello @msitcmatt ,

We will escalate the case and we will get back to you as soon as we have an outcome on this.

Thank you for your patience!

Hello, @msitcmatt ,

Regarding the previously escalated issue - Custom System Logo is not being displayed - this should be fixed now.
Could you please check and see whether this is still an ongoing issue for you or if the problem is fixed?


We are pleased to inform you that the resolution to the problem you brought to our attention is scheduled to be included in our upcoming release due on March 17th 2016.

We appreciate your patience and your understanding in this matter!