Device information

Products ITarian RMM
1

After updating a couple of machines from windows 7 to windows 10
they are still showing up as windows 7 devices in the portal/ device information section

Even after selecting all the devices and hitting the refresh button, also i sent a refresh command on individual devices but the information did not update

2

@Nevillo1 ,

Have you tried rebooting the machines?

3

The machines are set to reboot at least twice a week but i can do that tonight and let you know if it worked

4

@Nevillo1 ,

Thank you for your response. If in any case that the issue persists, please do send us an email to c1-support@comodo.com so we can assist further in investigating the issue.

5

@Nevillo1 , have you tried pressing refresh on the console for the endpoint?

6

yes I hit the refresh already @nct