Device showing NO NAME

I have a specific device i have installed, uninstalled, tried different packages, everything, and it just shows up as no name and refuses to pull any information in… the remote agent works, but it doesn’t report anything about the computer or the name. anyone got a clue ?? I already tried turning windows firewall off, and that didnt make a difference… apparently its communicating, just not fully.

Hello @joeyportera,

Thank you for bringing this issue to our attention. We will communicate with you shortly via email for the process in resolving this case.