First, we need to identify what endpoint/s are affected or if its random, It could be a problem with your network connection.
You might also try to log in to 2 browsers and check if they are the same when it comes with numbers of Devices listed on your account.
For issues on losing connection, what we would like to suggest is to please check the Windows Services and look for ITSM services and ItsmRsp make sure they are running.
Change the ITSMService to Automatic(delayed) and restart the service and let us know if this improves the connection to the portal.
Sorry. But setting the above wont help. The ITSM Service should be set to auto. Setting it to delayed has no impact. This non random communication is a known problem we have seen and they seem to be struggling to solve it. Reliability is getting better but you will face these problems.
Correct @dittoit, Automatic(delayed) makes no difference. However, I think I’m seeing far fewer of these issues, but still some machines in the ‘connecting’ state. I need to message development to schedule a further remote session for them to collect logs from a system I think they left in a debug logging mode.
We find that CCC does not connect to server on nearly all devices we maintain meaning ITSM is pointless and CRC useless.
It we log on and force stop the ITSM service and restart it all comes back to life and we can monitor and manage a machine again, until the next morning as they have turned the computer off and on again like a normal office worker would.