Different Tickets Status

I am not sure if I am missing something but it seems the only 2 status is open and closed. Is there another status like waiting for parts, or waiting for a response ?

Hi @NON101,

The possible values for status in Service Desk are

  • Open
  • Answered
  • Overdue
  • Closed
  • Paused
We suggest you to use "Paused" when you want to use "waiting for a response" status

For more information, please check this help guide

Kind Regards,

Hi @PremJkumar, Thanks for the reply. This was helpful. Is there anyway to customize other status? I usually do invoicing at the end of the week and it will be cool to have all my completed tickets with a special status and then I will close them after I am done invoicing the client. This way I just look for this one status when it’s time to invoice.

Hello @NON101 ,

We have statuses as Prem wrote before and don’t have customization ability for status. I added this ability to our Roadmap. And I will inform you about release date in our release announcement page.

Thank you for your advise.