I’ve got a client machine that’s running version 6.19 of the agent. I’ve tried to update it several times over a, couple of months, and it always fails. I’ve rebooted it, as I’ve noticed that if Windows updates are waiting for a reboot, then ITSM and CIS updates won’t run, which isn’t surprising.
Anyway, after getting sick of it always showing the old version, despite my update attempts, I logged onto the machine and had a look to see what was happening. There are several MSIxxxxx.log files in %TEMP% that state that the old version of ITSM couldn’t be uninstalled.
If I try to uninstall it through the Windows control panel, it asks for an ITSM.msi file in the default directory of C:\ProgramData\COMODO\Comodo ITSM\
But, the ITSM.msi file in this folder is for 6.24. It looks like an update broke, somewhere along the line, and it downloaded the new msi, deleted the old one, but didn’t properly uninstall the old one before it deleted the old msi.
So now, I’m stuck with an old version of ITSM that can’t be uninstalled, and that can’t be updated.
Could you create a download archive of generic MSI files for old versions so that anybody else who has this problem (or any other need for an old msi version) can fix it easily, without using the no-longer-supported MSI cleanup utility from Microsoft?