Email and Auto Responce

HI, im sure this has been covered but.

How can an automatic email be sent to a user when creating a ticket ONLY from the tray icon?

Also do we have IP’s as to where to emails come from so we can add to the SPF records?

Cheers James.

Hi @dittoit ,

Thank you for reporting this case, we will further investigate this issue and we will get back to you as soon as possible through email.

Hi, any update please, i have logged so many calls, but still noting seems to have happened?
Cheers James.

Hi dittoit ,

Thank you for letting us know on the other hand we are aware of the situation and we are working very hard to resolve this as quickly as possible.