HI, im sure this has been covered but.
How can an automatic email be sent to a user when creating a ticket ONLY from the tray icon?
Also do we have IP’s as to where to emails come from so we can add to the SPF records?
Cheers James.
Hi @dittoit ,
Thank you for reporting this case, we will further investigate this issue and we will get back to you as soon as possible through email.
Hi, any update please, i have logged so many calls, but still noting seems to have happened?
Cheers James.
Hi dittoit ,
Thank you for letting us know on the other hand we are aware of the situation and we are working very hard to resolve this as quickly as possible.