Error installing client "installer error 2753"

can’t install em installer gives the error “The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753.”

indebug i can see the lines:

MSI (s) (C4:B4) [10:33:04:765]: Skipping action: UninstallActionId (condition is false)
MSI (s) (C4:B4) [10:33:04:765]: Skipping action: ExitActionId (condition is false)
MSI (s) (C4:B4) [10:33:04:765]: Doing action: CloseTrayApp
Action start 10:33:04: CloseTrayApp.
MSI (s) (C4:B4) [10:33:04:765]: Note: 1: 2753 2: ApplicationFile1
DEBUG: Error 2753: The File ‘ApplicationFile1’ is not marked for installation.
MSI (c) (B8:A8) [10:33:04:765]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753. The arguments are: ApplicationFile1, ,
MSI (s) (C4:B4) [10:33:07:619]: Product: Endpoint Manager Communication Client – The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753. The arguments are: ApplicationFile1, ,

Action ended 10:33:07: CloseTrayApp. Return value 3.
Action ended 10:33:07: INSTALL. Return value 3.

any idears?

Tom

Hello @Tom7141,

It is possible that there are some remnants of EM Client on the device. We recommend running the program below and try reinstalling the Client Communication again.

https://support.microsoft.com/en-ph/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed

Thank you

Thank you it has fixed the problem :slight_smile:

@Tom7141 ,

We’re glad to know about your feedback. :slight_smile: