Have customer problems that I wanted to fix remotley this morning but getting Error: Unable to sign in . Connection Error
and following in RMM log
[TC-Master]:QMasterController::DispatchMessageSlot, MESSAGE ID = 12289
[07.12.2015 10:17:51:1751|UTC+0|DEBUG|Tid:6008|LN:879|tc_master_controller.cpp|FCT:QTcMasterController::OnDispatchMessage][TC-Master]:QTcMasterController::OnDispatchMessage
[07.12.2015 10:17:51:1751|UTC+0|DEBUG|Tid:6008|LN:475|component_controller.cpp|FCT:QComponentController::OnDispatchMessage]QComponentController::OnDispatchMessage( 12289 - UNKNOWN_MSG )
[07.12.2015 10:17:51:1751|UTC+0|DEBUG|Tid:6008|LN:88|login_controller.cpp|FCT:QLoginController::OnDispatchMessage]
[07.12.2015 10:17:51:1751|UTC+0|DEBUG|Tid:6008|LN:96|login_controller.cpp|FCT:QLoginController::OnDispatchMessage]MSG_TC_ON_TECHNICIAN_LOGIN_RESPONSE
[07.12.2015 10:17:51:1751|UTC+0|DEBUG|Tid:6008|LN:141|login_controller.cpp|FCT:QLoginController::OnTechnicianLoginReponse]
[07.12.2015 10:17:51:1751|UTC+0|DEBUG|Tid:6008|LN:202|login_controller.cpp|FCT:QLoginController::OnTechnicianLoginReponse]STATUS_CONNECTION_ERROR
[07.12.2015 10:17:51:1751|UTC+0|ERROR|Tid:6008|LN:215|login_controller.cpp|FCT:QLoginController::OnTechnicianLoginReponse]Unsuccessful
[07.12.2015 10:17:51:1751|UTC+0|DEBUG|Tid:1472|LN:424|login_dialog.cpp|FCT:QLoginWindow::OnSetLoginErrorMessageSlot][TC-VIEW-LOGIN] - Entered function: QLoginWindow::OnSetLoginErrorMessageSlot
[07.12.2015 10:17:52:1752|UTC+0|DEBUG|Tid:1472|LN:294|login_dialog.cpp|FCT:QLoginWindow::OnSetLoginDialogStateSlot][TC-VIEW-LOGIN] - Entered function: QLoginWindow::OnSetLoginDialogStateSlot
[07.12.2015 10:17:52:1752|UTC+0|DEBUG|Tid:1472|LN:334|login_dialog.cpp|FCT:QLoginWindow::OnSetLoginGuiState][TC-VIEW-LOGIN] - Entered function: QLoginWindow::OnSetLoginGuiState