EU - Service Desk is SLOW

tuplink · February 27, 2019, 1:56pm

The service desk is running extremely slow. it takes 10-15 seconds to load a page, then it will take another 5 seconds to fill in all of the data.

Jimmy · February 27, 2019, 2:11pm

@tuplink ,

We have confirmed the latency issue. Our Developers are checking on your report as we speak, and will have it addressed shortly

nct · March 1, 2019, 1:57am

Hi @tuplink , the Service Desk developers are aware of the issue already.

renato2330 · March 4, 2019, 3:32pm

for when this problem is solved, a week goes by

Jimmy · March 4, 2019, 4:09pm

@renato2330 ,

Our Development Team have acknowledged this reported issue. We apologize for the inconvenience. We have created a support ticket to include you in our Developers investigation.

nct · March 6, 2019, 10:53pm

I understand there will be further improvements in the April release to address speed issues.

RT-AMS-ITarian · March 7, 2019, 8:19pm

Correct!

We have been informed the same

Jimmy · April 16, 2019, 4:00pm

@tuplink , @nct , @renato2330 , @StrobeTech ,

Our Development Team had promised resolution for Improving Service Desk’s performance with our April release. Please let us know if your previous reports about it had been addressed.