I’ve tried to generate reports for service desk from C1 homepage (executive report). It comes as empty. Does anyone else have this issue? There are a some open and closed tickets i expect to populate on the report.
@chales ,
It is unfortunate that this issue has delayed some task that you want to achieve. Is this the first time you tried generating a ticket summary report? Just to be sure we are not missing any items please review this help guide for generating reports. https://help.comodo.com/topic-289-1-716-11180-Reports.html
I’ve just tried this again…we have some tickets both open and closed. Yet in the report, it’s showing all zeroes.
Hi @chales ,
We have created a support ticket regarding the concern.
We`ll get in touch with you shortly thru email.
Thank you.
Hi @chales, in order to relate tickets with an organization, users of the tickets should be edited on Staff Panel - User Directory, and their organizations should be specified.
Also, @chales kindly check on the ticket that was created for this issue, as our developers has provided their findings.
Thanks.