So I’ve got some other posts and open tickets on the fairly show stopping shortcomings of ServiceDesk’s ticket reporting, and they are working on it according to some tickets opening (some issues fixed May 6, some May 20) - that’s awesome.
So I thought, “I’ll just export the tickets to CSV, and then manipulate the data in Excel”.
So I go to Admin -> Reports -> Tickets, and just set the date back a month and click Go/Ok/whatever. It generates the report, there are several pages. I select EXPORT TO CSV.
Wouldn’t you know it, the CSV export is JUST THE FIRST PAGE. ???!!!
This is starting to get to head-banging-on-a-wall level of frustration. On one hand I appreciate that this is a largely free product, and I know ServiceDesk is based on osTicket with some addons like Project Management and timesheets, and stuff, and then integrated into the C1/ITSM database. So I really appreciate what’s been done and that fixes are happening fairly quickly.
But it is almost as if there is no QA team checking this at all. Like no basic script of “this is how a customer is going to use this product” and simulate going through all the process a customer is likely to do in their workflow to identify bugs/issues.