I’ve got a laptop with Comodo Endpoint Security 10.0.1, managed through ITSM and the portal. This computer cannot access the Internet or LAN for the past 5 days, and when I checked it today, the install of Comodo was broken. I’m assuming it was a failed update, as I had a folder:
C:\Program Files\COMODO\COMODO Internet Security - old\
but I did not have:
C:\Program Files\COMODO\COMODO Internet Security\
I’ve seen this before with failed updates, and have always been able to fix it by renaming the " - old" directory to its original name, rebooting, and running the update again.
I also assumed that this was the source of the network failures the network filter drivers would be unable to load when they’re not in the right place.
However, in this case, I’ve renamed the " - old" folder, and it still won’t run. When the computer first boots, I get the error message about the Comodo Agent being unable to start, do I want to run Diagnostics to fix it. If I click Yes to run diagnostics, the dialog disappears for 0.1 seconds, then returns, in an endless loop.
Attempting to uninstall CES from the control panel immediately throws and error stating that the uninstall failed because of an error. I checked Services in computer management at this point, assuming the Comodo services were not running properly. Turns out, they were missing entirely.
I’ve got a few installers for version 8.3, 10.0.0, and 10.1 of CES, so I’ve tried to install a fresh copy over the old one, but none of the versions I have work.
The command line I used is:
msiexec /q /i CES_x64_10.1.msi /lv ces_install.log
It starts doing something for a couple of seconds, then stops. I didn’t really expect teh 8.3 and 10.0.0 versions to work, as it would be a downgrade from what’s already on the machine, and probably not a supported migration path.
The 10.1 version also failed, and the log file is attached.
Is there a way to do a repair install, or an uninstall tool like a Symantec, AVG and others have? I’ve found an unofficial third-party one for Comodo, but it looked like it hadn’t been updated in a long time, and I’d rather use an official one if such a thing exists.
This computer still works for working with local files, but all network access is blocked. I can’t even ping the computer’s own IP address; although, maybe surprisingly, it does actually get one from the DHCP server.
What can I do to fix this?
Thanks,
Chris
ces_install101.txt (32.1 KB)