False Positive

1

Hi, how do we report, remove false positives?

Clearly the Dell backup software isn’t Malware?

Malware Detections

1 RPLaunch.exe C:\Program Files (x86)\Dell DataSafe Local Backup\RPLaunch.exe d477cff0eedcae50bb1effb7e259eb64b13f59fb
2 RPLaunch.exe C:\Program Files (x86)\Dell DataSafe Local Backup\RPLaunch.exe d477cff0eedcae50bb1effb7e259eb64b13f59fb
2

Hello @dittoit,

You may submit or report the false positive file on our website, please see the link below. Thank you

https://www.comodo.com/home/internet-security/submit.php

3

Hi, this is in the ERD not the AV. Plus,dont have access to the file as it is on a customers PC.

How can i report this to the ERD team?

Cheers.

4

HI .
what is this error : internal error encountered while logging in: 250
how can i fix it for logging ?

5

Hello @dittoit and @morteza
We have created a support ticket for each of your concerns and we have forwarded them to the EDR Support team. You will be updated at the soonest possible time.