I wanted to try the ‘submit ticket’ option from CC.
But when creating a ticket, the ticket is tied to the owner from a company.
This is not very practical.
I see some posts going back to 2017 with work-arounds of creating a user per endpoint and then assign the user to the endpoint as ‘owner’.
Also this isn’t practical because users with roaming profiles in Windows, are not bound to a certain workstation.
And we don’t want to recreate and maintain a second ‘Active directory’ only to use Service desk, is it?
(I don’t want to maintain and map 200+ usernames only for the ticket system)
Hope there were some improvements made in the mean time.
If not, can you add a ‘name’ and ‘email’ line when submitting a ticket from CC?
If you create a ticket from the online portal there is a line, so it should also be possible from CC.
Better with an option like ‘remind me’ for the last typed emailaddress.
I think the ticket option from CC will improve much more and be more usable for more MSP’s.
Can this be implemented or is there another solution for this problem?